Refund policy

Returns & Refunds

Last updated: August 2026

We want you to actually like what you put on your skin. If Neutrant is not right for you, you have 30 days from the delivery date to ask for a full refund — opened or unopened.

How to request a refund

Email llcnaturasse@gmail.com with your order number and, if you feel like it, one line about what did not work for you. That line is optional, but it is how we make the product better. We reply within 1 business day.

Do I have to ship it back?

No. For opened deodorant we do not ask for a return — please recycle or dispose of the tube. For orders under $75 we do not require any return shipment at all. For larger orders we may ask you to send back unopened units, and we will email you a prepaid shipping label so it costs you nothing.

When you get your money back

Approved refunds go back to the original payment method. Most banks post the credit within 5 to 10 business days. When an entire order is refunded, the original shipping charge is refunded with it.

Damaged, defective or wrong item

Email us a photo within 14 days of delivery and we will replace it at no cost or refund it in full — your choice. No return needed.

Exchanges

Ordered Men and wanted Women, or the other way around? Tell us and we will ship the right one. Keep the first.

Cancellations

An order can be cancelled any time before it ships, which is normally within 2 business days of purchase. Email us as soon as you can and we will stop it.

Wholesale and B2B orders

Orders placed through a company (wholesale) account are governed by the wholesale terms agreed at the time of the order and are not covered by this policy. Defective units are always replaced.

Contact

Naturasse LLC
llcnaturasse@gmail.com · (689) 465-3777